Recently, we hosted a team of clients from Slovenia at the Etaifeng factory. This visit wasn't just a perfunctory tour; after the factory visit, both sides sat down for a more in-depth and practical discussion. It's fair to say that the truly valuable content began after the tour concluded.
During the factory tour, the clients carefully observed our production processes, sealing structures, and testing methods, frequently stopping to ask detailed questions. When we moved to the conference room for further discussion, it was clear that their questions had shifted from "Can you manufacture this?" to "How can this product be best utilized in our project?"
The client shared with us some details about local projects in Slovenia, such as the requirements for insulation and airtightness in residential buildings, the focus on long-term stability in public buildings, and the practical pressures brought about by gradually increasing local energy efficiency standards. Based on this background, the conversation naturally shifted to inward-opening window systems, passive window types, and configuration options under different climate conditions, rather than simply discussing technical parameters.
During the discussion, the client was particularly concerned about several practical issues, such as whether the sealing strips of Aluminum exterior casement windows would collapse after a few years of use, whether the hardware would loosen, and whether there would be air or water leaks at the corners. We didn't shy away from these questions, but instead explained each aspect clearly, from the profile structure and three-seal design to multi-point locking hardware and corner sealing technology. We also combined this with our practical experience from previous export projects to illustrate how these designs perform in long-term use.
As the conversation progressed, the topic naturally shifted to project collaboration. The client was particularly interested in our capabilities in detailed design support, node optimization, and sample window testing, as unclear initial plans can lead to significant difficulties in overseas projects. We provided a detailed explanation of how we typically collaborate with clients on drawing coordination, parameter confirmation, and customized solutions, which reassured the client about the ease of working with us.
Logistics and delivery were also unavoidable topics. The client was practically concerned about packaging methods, product protection during transportation, and the reliability of delivery times. Drawing on our experience exporting to the European market, we addressed these details upfront, giving the client more confidence in the subsequent project phases.
Overall, the atmosphere was relaxed, but the content was very substantial. The client frankly stated that after visiting our factory, their understanding of Etaifeng had changed from simply "a supplier" to a true partner that manufactures system windows, understands project requirements, and is willing to collaborate long-term.
